Manzo Food Shipping Policy

 

It is our goal at Manzo Food Sales to provide our partners with the easiest and most convenient ways to shop while providing top quality products, superior service and maintaining our low prices.

 

What are the shipping terms and rates?

We only ship within the US (Mainland). We ship through UPS and other freight carriers on orders that will allow.

The shipping costs are based on both weight and your distance from our warehouse in Miami. Florida.

 

How long will it take to receive my order?

Most incoming orders that arrive by 2:00 pm EST will be shipped out on the next business day. Order processing will normally 24 to 48 hours.

 

How can I track my order?

The Order Fulfillment email will contain your UPS tracking number.  If you have further questions, feel free to contact us from the Contact Us Page or email at orders@manzofood.com

 

Can I save more on shipping costs?

We work hard with our vendors to provide the best value to our customers. We are always finding ways to cut costs in our operation to keep our prices very competitive. Please contact us directly to inquire how to save shipping costs on all orders above 200lbs.

 

Address Change/Reconsignments

If a shipping address needs to be changed once an order has been processed, our carriers may charge a reconsignment fee to update the shipping address.

Please note that if the carrier attempts delivery to the original address and they are unable to deliver, redelivery fees may apply in addition to any reconsignment fees.

 

Commercial Limited Access Addresses

Additional fees may apply if you are shipping to a limited access location, such as a university, prison, military base, or country club.

 

Are there other restrictions pertaining to shipping my items?

There may be restrictions when shipping to certain areas within the U.S. In the event of inclement weather and/or natural disaster, it is possible that delivery will be restricted or impaired. We cannot assume responsibility in these instances.

 

What happens if my order arrives and something is damaged?

Unfortunately, products are sometimes damaged in shipping.

We ask that you notify us of any damage via e-mail at orders@manzofood.com within 72 hours of delivery. Do not discard the damaged item or its packaging. If you fail to report damages within this time frame, we won't be able to file a claim with the carrier and we cannot accept responsibility for the damages.

For verification purposes, please provide us with pictures showing the damage. Once verified, we can either issue you a refund, ship you another product, or issue you an appropriate discount. Replacements are subject to availability.

Please note that shipper claims typically take 7-14 business days to process. Do not discard the damaged product or the packaging. Please allow 5-7 days for exchange of any damaged goods.

 

Damaged/Missing/Lost Items 

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

1. Note it clearly on the delivery receipt before signing
2. Keep your copy of the delivery receipt
3. Contact us within 1 business day
4. Keep the damaged packing materials for inspection
5. Take pictures of the damaged items and packaging

 

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage, we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.

 

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

 

Products and Orders 

Price Matching

At Manzo Food Sales we try very hard to always have the lowest prices. If you find a lower price from one of our competitors, please bring it to our attention.

Sales and Coupon Code Policy

On occasion we will provide sales and coupon codes to receive further discounts off the listed price of the item. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid. Discounts do not apply to already discounted products and cannot be used in conjunction with other offers. Prices and coupon codes that are not valid will not be honored at checkout.

 

Price Changes and Updates

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, Manzo Food Sales will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.

 

Receipt of Incorrect Product

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

 

Availability

In-stock items generally ship in 1-2 business days. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.

 

Canceling/Modifying an Order

Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. Additionally, we reserve the right to cancel any order.

 

How do I know when an item is out of stock and when it will be back in stock?

We have some items that are seasonal or are momentarily out of stock. For more information about the products, you are interested in, you can contact us via email. We promptly reply to all emails and if an item is out of stock, will notify you as soon as it is available.

 

What happens if I am dissatisfied with my order?

If you are dissatisfied with your order for any reason, we will refund the purchase price of that item with the following provisions: 1) All items must be returned in their original packaging at your expense within 7 days of delivery. 2) Once the returned item is received, we will refund your purchase price minus the original shipping cost (or applicable portion of the shipping cost). Please allow 14-21 days for refund of any authorized returned goods.

                                                                                        

What happens if there is a mistake made in my order?

We will send you an order confirmation via email after the order is placed. Please check your order confirmation promptly to be sure that you have ordered the correct items, quantities of items, and that your shipping address is accurate. If you discover a mistake in your order, contact us ASAP. If for any reason we have made a mistake processing your order, we will immediately make the necessary changes to your order and ship it at our expense.

 

Pallet Guidelines

 

Available ONLY for shipping to commercial addresses.

Manzo Food strives to use the better transportation companies in the business. Our relationship with these carriers helps us to ensure on-time deliveries and less accidental damage.

If you decide to ship using our flat-rate system all of the following guidelines will apply:

 

• Transit Time: Most orders are shipped within 1 business day Mon.-Fri.  Allow 2-7 business days from the time of shipping for standard flat rate shipments to arrive.

 

• Guideline #1: Manzo Food includes transportation from our door to your destination. In order to be eligible for our Flat rate system, your order must be delivered to a business address. We will withhold the right to cancel orders or to charge customers additional fees if this guideline is not met.

 

• Guideline #2: Once your products have left our facility and are well on their way, the carrier will call to schedule an appointment for delivery.

 

• Guideline #3: After the date and time are agreed upon by both parties the consignee is required to accept the product at that time with no deviations. Under the tariff/rules from most Common Carriers, it states that all loads will be delivered to the customer but will not be offloaded by the carrier unless requested. If requested, additional fees will apply, and must agree to this by stating on the delivery receipt that these fees will be paid by the consignee. It is in the customer’s best interest to unload the product themselves at no charge for these fees can be quite costly. In order to keep our shipping rates low, Manzo Food absolutely will not pay these fees or any other fees that don’t fall into our standard delivery charges unless agreed upon before shipping or delivery. If a liftgate is required, please request this during the appointment scheduling process. Additional fees may apply.

 

• Guideline #4: Please keep in mind that Manzo Food can refuse delivery of your order until all additional fees are agreed upon with a company representative or delivering carrier.

 

Liftgate

If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must declare this in the order comments or shipment comments section. A higher fee may apply if a liftgate must be added after an order has shipped. If delivery is unable to be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees and charge the card on file if necessary in order to avoid additional fees with the carrier.

 

Address Change/Reconsignments

If a shipping address needs to be changed once an order has been processed, carriers will charge a consignment fee to update the shipping address.

If an address change is requested, we will contact you via email regarding the amount of the carrier's fee. If we do not receive confirmation regarding the fee and address change, we will leave the address as it was originally entered during the checkout process.

Please note that if the carrier attempts delivery to the original address and they are unable to deliver, redelivery fees may apply in addition to any re-consignment fees.

 

Call Before Delivery

By requesting a FREE "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add an additional day to your order's transit time. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.

If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened.

If a delivery is unable to be completed because a "Call Before Delivery" was not selected during checkout, the carrier may charge a redelivery fee in order to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary in order to avoid additional fees with the carrier.

 

Commercial Limited Access Addresses

Additional fees may apply if you are shipping to a limited access location, such as a university, prison, military base, or country club. Most (not all) commercial carriers will deliver the vast majority of our products to a residential shipping address.

 

Freight Forwarders

If your order is being shipped to a U.S.-based freight forwarder, all of our Shipping Policies apply when it is received into their warehouse. Manzo Food will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination.

Are there other restrictions pertaining to shipping my items?

There may be restrictions when shipping to certain areas within the U.S. In the event of inclement weather and/or natural disaster, it is possible that delivery will be restricted or impaired. We cannot assume responsibility in these instances. We do not deliver on Saturdays or Sundays. Prices are subject to change without notice.

What happens if my order arrives and something is damaged?

Unfortunately, products are sometimes damaged in shipping.

We ask that you notify us of any damage via e-mail at orders@Manzo Food within 72 hours of delivery. Do not discard the damaged item or its packaging. If you fail to report damages within this time frame, we won't be able to file a claim with the carrier and we cannot accept responsibility for the damages.

For verification purposes, please provide us with pictures showing the damage. Once verified, we can either issue you a refund, ship you another product, or issue you an appropriate discount. Replacements are subject to availability.

Please note that shipper claims typically take 7-14 business days to process. Do not discard the damaged product or the packaging. Please allow 5-7 days for the exchange of any damaged goods.

 

Damaged/Missing/Lost Items – LTL Common Carrier 

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

1. Note it clearly on the delivery receipt before signing
2. Keep your copy of the delivery receipt
3. Contact us within 1 business day
4. Keep the damaged packing materials for inspection
5. Take pictures of the damaged items and packaging

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage, we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

 

Product Policies

 

Best by Date Policy

Our shelf stable food and beverage products are designed for commercial use, and would typically be shipped 1-3 months before the best by date. The exact remaining suggested shelf life will vary by item due to the nature of each product, and may be shorter with items that require refrigeration.

 

Image Color Policy

Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately, we cannot guarantee the accuracy of the color displayed on your monitor.

 

Image Policy

We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.

We recommend that you carefully read the product description and other related product literature such as Specification Sheets, before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.

 

Packaging

Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement. Occasionally we will ship items in recycled boxes which may contain descriptions unrelated to the products inside in an effort to be eco-friendlier. Be sure to inspect the actual items inside of the packaging before refusing a shipment due to incorrect information on the boxes.