01Where & how we ship

We ship throughout the continental United States from our Miami, Florida facility, in any quantity — from a single unit to a full pallet, truckload, or container. Orders move by parcel (UPS) or by LTL and truckload freight, depending on size and destination.

Refrigerated and frozen products are handled and shipped under appropriate temperature-controlled conditions. We do not offer international shipping from this site.

02Lead times & scheduling

With proper lead time, we can ship quickly to virtually anywhere in the United States. Actual timing depends on the type of order, product availability, quantity, destination, and the carrier service used, and is confirmed with you for each order.

Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, and peak periods may affect transit. We recommend giving us as much lead time as possible on time-sensitive orders so we can plan the fastest reliable routing.

03Shipping costs & fees

Shipping cost depends on the type of order — product mix, weight, quantity, destination, and service level — and is quoted and confirmed before your order ships. We work to keep freight competitive across parcel, LTL, and truckload.

Certain deliveries may involve accessorial carrier fees, which we'll arrange and confirm with you in advance rather than at a checkout. These can include:

• Liftgate service, where no dock or forklift is available
• Limited-access locations (for example, schools, government or military sites, or similar)
• Address changes/reconsignment and redelivery after a missed or refused appointment

04Delivery & inspection

Freight shipments are typically delivered to commercial addresses by appointment. For pallet and truckload deliveries, the carrier generally contacts you to schedule, and the receiving party is responsible for unloading unless other arrangements are confirmed in advance.

05Damage, shortages & lost shipments

If a shipment arrives damaged or short, note it on the delivery receipt at delivery (see above), then contact us promptly — within 72 hours of delivery — at orders@manzofood.com with your order details, a description of the issue, and clear photos of the products and packaging. Keep the affected products and all original packaging until the claim is resolved.

Freight damage is recovered through the carrier's claim process, which takes time to investigate and is subject to carrier approval. For a shipment that appears lost, we'll open a carrier dock check and work with you on a resolution once the carrier confirms the outcome.

06Title & risk of loss

Unless agreed otherwise in writing, title and risk of loss pass to the buyer when the products are handed to the carrier at our facility. Claims for transit damage or loss are pursued through the carrier as described above.

07Buying at retail or in small quantities

08Contact

Questions about shipping or an order? Reach our team: