01All sales are final on food & consumables

Sales of food and consumable products are final. We cannot accept returns of these items once they have left our facility, and we cannot resell returned food. Refunds and replacements are limited to the specific situations in Section 02.

02When we make it right

We will arrange a replacement, credit, or refund — determined with you based on the situation — when an order is:

• Damaged in transit — resolved through the carrier claim process described in our Shipping Policy.
• Defective or not to specification — a genuine product quality issue, handled in line with the producer's specifications where applicable.
• Incorrect or short — you received the wrong product, or the quantity delivered doesn't match what was confirmed.

Resolutions are subject to review and, for transit damage, to carrier claim approval.

03Reporting an issue

Then contact us promptly — within 72 hours of delivery — at orders@manzofood.com with:

• Your order or account details
• A description of the issue and the quantities affected
• Clear photos of the products and all original packaging

Keep the affected products and packaging until the claim is resolved. Report incorrect items as soon as you discover them, and keep them unopened and in their original packaging.

04Return authorization

Do not return any product without contacting us first. Where a return is appropriate, we will issue return authorization and instructions. Unauthorized returns may not be accepted or credited.

• Responsibility for return shipping is reviewed case by case, based on the reason for the return. We'll discuss the situation with you and confirm any arrangements — including who covers shipping — before anything is sent back.
• Any authorized return of non-food items must be unused, in original condition and packaging, and is subject to inspection on receipt.

05Non-returnable items

Except where damaged, defective, or incorrect, the following are not returnable:

• Opened, used, or partially consumed food and consumable products
• Refrigerated, frozen, or otherwise perishable products once delivered and accepted
• Special-order, custom, or clearance items
• Products handled or stored outside their labeled requirements after delivery

06How refunds & credits are issued

Approved refunds are issued to the original payment method or as an account credit, as arranged with you. Approved resolutions for transit damage are issued after the carrier approves the claim; carrier investigations take time, and if a carrier denies a claim we may be unable to refund the transit-related portion. Once approved, refunds are generally processed within a few business days, though your payment provider may need additional time to post the credit.

07Order changes & cancellations

Because orders are confirmed with our team rather than through an online checkout, contact us as early as possible to change or cancel an order. Once an order has entered fulfillment — picking, palletizing, freight booking, or carrier handoff — it may no longer be changed or canceled, and related shipping and handling costs are not refundable. We reserve the right to refuse or cancel any order. See our Shipping Policy for related delivery and fee terms.

08Contact

Questions, or need to report an issue with an order? Reach our team: